Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
The Sawyer Remodel San Antonio Guarantee
Here’s the short version: if we remodel your bathroom or renovate your home in San Antonio and it’s not done right, we make it right. In writing. That’s the 365-Day Done Right Promise, and it’s included on every project, not something you have to ask for or pay extra to get. We started Sawyer Remodel in 2005, and after nearly two decades of pulling tile, hanging cabinetry, and opening up walls across San Antonio, we’ve learned one thing the hard way: homeowners don’t need a contractor who talks a good game. They need one who puts the price in writing before work starts and stands behind the result after the last box is cleared. That’s the whole point of this page.
Luca Romano, Owner here. Every guarantee we make fits inside The Relay Standard, which is just our way of saying we run jobs the way we’d want someone running a job in our own house. You get a written price before any work starts. You get live arrival time tracking so you know when our background-checked, uniformed technicians are pulling up. You get before-and-after photo updates as the project moves. And you get a digital invoice you pay from a link, not a paper bill that shows up six weeks later with a number you don’t recognize. The guarantee isn’t a line at the bottom of a contract. It’s how we run the job from day one.
What’s Covered
- Workmanship on every repair and remodel we perform. If something we built or installed fails because of how we built or installed it, the fix is on us, covered in writing.
- A written price before any work starts. The number you approve is the number on the invoice. No change orders showing up mid-project because someone forgot to carry a decimal.
- Name-brand materials with manufacturer backing. When we install KraftMaid or Wellborn cabinetry, Cambria or Caesarstone countertops, Kohler or Toto fixtures, or GAF and James Hardie exteriors, you get the manufacturer’s warranty behind the product and our workmanship promise behind the install. Two layers, not one.
- Cleanup and jobsite care as part of the job. We don’t treat your San Antonio home like a construction site and leave you to sweep. Cleanup is a commitment, not a favor.
- On-time arrival, confirmed before we show up. Live arrival time tracking means you know who is coming and when, so you’re not burning a vacation day waiting for a truck that never pulls in.
- Honest pricing on every line item. We don’t bury padding in the quote and call it a surprise. What you see is what you pay, and that’s the point of a written price.
- Background-checked technicians on every job. You know exactly who is walking into your home before they arrive, in uniform and accountable by name.
Styles & brands we work with
Our Satisfaction Promise
If something isn’t right after the job closes, you don’t have to build a case or wait on hold to get it addressed. You call us, and we come back. That’s the free second visit if a repair fails, and it’s covered. No argument, no invoice, no “well, technically” from the office. The 365-Day Done Right Promise means a full year of accountability after the project closes. If the tile cracks, the cabinet door hangs crooked, the fixture leaks, or anything else we touched turns out wrong, we make it right. In writing, on every project.
Here’s how the process actually works. You call (432) 547-6806 and talk to a live person, 24/7, not a voicemail loop. You tell us what’s going on. We schedule the return visit. We show up, diagnose what happened, and fix it. The whole time, you’re working with the same company that did the original job, not a subcontracted crew you’ve never met. Luca Romano stands behind this because his name is on the company. When a San Antonio homeowner calls and says the work isn’t holding up, the answer isn’t a script. The answer is a truck in your driveway.
And if you’re still in the planning stage and the question is whether you can trust a contractor to do what they say, that’s exactly what The Relay Visibility Guarantee is for: who is coming, when they arrive, and what it costs, all confirmed before work begins. You don’t hand over a deposit and hope. You see the plan in writing first.
Licensed & Insured Backing
A guarantee is only as good as the company standing behind it. We’re licensed and insured, and we carry bonding on our work. What that means for you is simple: the paperwork isn’t just theater. It’s the backstop that makes the promise enforceable. If something goes wrong that falls outside a handshake, there’s a real process and real coverage behind the claim, not just a contractor who disappears and stops answering the phone.
In San Antonio, homeowners deal with foundation movement, hard water, and humidity swings that stress tile, grout, and cabinetry over time. That’s exactly why the 365-Day Done Right Promise exists in the first place. We know how this climate treats a remodel after the first summer and the first cold snap. The license and insurance aren’t the guarantee by themselves, but they’re the reason the guarantee isn’t just words. When you hire Sawyer Remodel San Antonio, you’re hiring a company with the legal standing and financial backing to actually make things right if something goes sideways.
We don’t ask you to take our word on faith. We ask you to hold us to the promise in writing. If you’re planning a bathroom remodel or whole-home renovation in San Antonio, call (432) 547-6806 and get a written price before any work starts. Then hold onto it. That’s the document that matters.
Written by Luca Romano, Owner at Sawyer Remodel San Antonio, serving San Antonio since 2005.
See the difference
Before
After
Before
After
Before
After
